| Online Resources |
| National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care, Office of Minority Health Resource Center |
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| Andrulis D, Delbanco T, Avakian L, and Shaw-Taylor Y.
The Cultural Competence Self Assessment Protocol for Health Care Organizations and Systems. |
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| The Lewin Group, Inc.: Indicators of Cultural Competence in Health Care Delivery Organizations: An Organizational Cultural Competence Assessment Profile, Prepared for: The Health Resources and Services Administration U.S. Department of Health and Human Services, April 2002. |
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National Center for Cultural Competence, Georgetown University
- A Guide to Planning and Implementing Cultural Competence Organizational
- Self-AssessmentPlanning for Cultural and Linguistic Competence in Systems of Care
- Self-Assessment Checklist for Personnel Providing Primary Health Care Services
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| Hablamos Juntos |
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| HHS Office for Civil Rights |
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Centers for Medicare and Medicaid Services (CMS) and Agency for Health Care Research and Quality (AHRQ) - QAPI National Initiative
I. Providing Oral Linguistic Services: A Guide for Managed Care Plans.
II. Planning Culturally and Linguistically Appropriate Services: A Guide for Managed Care Plans |
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| National Satellite Broadcast: Cross-Cultural Communication in Health Care: Building Organizational Capacity, June 4, 2003,Co-sponsored by the HRSA Center for Health Services Financing and Managed Care and the DHHS Office of Minority Health |
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Youdelman M, Perkins J: Providing Language Interpretation Services in Health Care Settings: Examples from the Field, National Health Law Program, May 2002.
Report can be obtained at www.cmwf.org or www.healthlaw.org. |
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| Center for Health Services Research and Policy (CHSRP) at the George Washington University, in consultation with Resources for Cross Cultural Health Care, “Optional Purchasing Specifications: Cultural Competence in the Delivery of Services Through Medicaid Managed Care” - A Technical Assistance Document (funded by HRSA), November 2001 |
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“Cultural Competence Works: Using Cultural Competence to Improve the Quality of Health Care for Diverse Populations and Add Value to Managed Care Arrangements” |
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| “Building Linguistic and Cultural Competency: A Tool Kit for Managed Care Organizations and Provider Networks that Serve the Foreign-Born, 1998. W. Siegel, Millennia Consulting, with A. Gaichello, University of Illinois. Supported by the Mid-America Institute on Poverty. |
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| Network for Multicultural Health |
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Inter-Face International |
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| European Union Migrant Friendly Hospitals Initiative and Amsterdam Declaration |
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| Print Resources |
Betancourt JR, Green AR, Carrillo JE. Cultural Competence in Health Care: Emerging Frameworks and Practical Approaches,
Final Report , The Commonwealth Fund, New York, NY, October 2002
(available from www.cmwf.org) |
Hogan-Garcia M.
The Four Skills of Cultural Diversity Competence: A Process for Understanding and Practice ,
Second Edition. Pacific Grove, CA: Thomson Learning – Brooks/Cole, 2003. |
Brach C, Fraser I.
Reducing Disparities through Culturally Competent Health Care: An Analysis of the Business Case.
Quality Management in Health Care 2002;10(4):15-28. |
National Association of Public Hospitals and Health Systems.
“Serving Diverse Communities in Safety Net Hospitals and Health Systems,”
The Safety Net 2003; 17(3):Fall. |
Cross, TL, Bazron, BJ Dennis, KW and Isaacs MR.
Towards a Culturally Competent System of Care , Child and Adolescent Service System Program (CASSP)
Technical Assistance Center, Georgetown University Child Development Center, Washington, D.C., 1989. |
New Jersey Department of Health and Senior Services, Division of AIDS Prevention and Control; and the University of Medicine and Dentistry of New Jersey’s Center for Continuing Outreach and Education, Division of AIDS Education.
New Jersey Culturally and Linguistically Appropriate Services Standards for HIV/AIDS Services: Implementation Guide,
June 2003. |
Dreachslin, JL.
Diversity Leadership
Chicago: Health Administration Press, 1996. |
Tirado M
“Monitoring the Managed Care of Culturally and Linguistically Diverse Populations,”
Center for Managed Care, Health Resources and Services Administration, 1998. |
Dreachslin J, Agho A.
Domains and Core Competencies for Effective Evidence Based
Practice in Diversity Leadership.
Journal of Health Administration Education: Special Issue: The Future of Education and Practice in Health Management and Policy 2001; 19(4): 131-148. |
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